Or broken tiles. Leaks in the roof. Too asphalt granules in the gutters. Any of these telltale signs may mean it's time to replace your roof. So where do you start? With a reputable contractor. Schedule time to sit with three or more recommended Roofers and ask the following questions:
What is the full name and address of the company? This verifies that the company is credible.
Does the company carry insurance? Contractors must perform both comprehensive liability insurance and worker's compensation as to protect the homeowner in case of an accident.
Is the contractor licensed or credentials? Although not all states require licensing, it's a good indicator that the contractor is knowledgeable and dedicated.
How long has the company been in business? The longer the company has been in business, the better; life expectancy for most small businesses is three years.
Does the company provide references or references from previous jobs? Ask for a list of names and phone numbers of past employers and try to get pictures of finished work of the roofer.
What is the guarantee of workmanship of the company? Guarantees covering the work of the installer should normally cover a minimum of a time span of one year.
What is the history of the company to resolve customer complaints? Ask for a referral to a job involving a complaint. This will show the homeowner what the contractor is responsible for the problems when they arise.